Effective Date: 25 November, 2024

This Shipping and Delivery Policy is part of our Terms and Conditions (“Terms”) and should be therefore read alongside our main Terms: https://www.consulthomeo.com/terms/ .

At ConsultHomeo.com, our goal is to provide seamless homeopathy consultation and medication delivery services. Please review our shipping policy below:

1. Service Overview

  • We provide online homeopathy consultations and deliver medicines prescribed by our doctors.
  • Medicines are delivered free of cost across India to patients who consult with our doctors on our platform.

2. Delivery Area Coverage

  • Delivery is facilitated by trusted third-party delivery partners.
  • We currently deliver to all pin codes within the coverage area of our logistics providers.
  • To check if your pin code is serviceable, contact us at contact@consulthomeo.com.

3. Order Processing and Shipping

  • Orders are dispatched promptly following the completion of your doctor consultation and prescription.
  • You will receive a confirmation email with your order details once the shipment is processed.

4. Cancellation and Refund Policy

  • Consultation First: Our primary service is to providing professional medical consultation and quality homeopathy treatment to our patients.
  • No Order Cancellation: Once medicines have been dispatched after the doctor’s consultation, orders cannot be canceled.
  • No Refunds: Refunds are not applicable for dispatched medicines, as these are personalized based on the doctor’s prescription.

5. Estimated Delivery Times

  • Delivery timeline depend on the location and the service speed of our third-party delivery partners.
  • Most deliveries are completed within 5-8 business days, but delays may occur due to unforeseen circumstances.

6. Contact Us

If you have any questions about your order or this policy, please reach out to us at:

Email: contact@consulthomeo.com
Customer Support Hours: Monday to Saturday, 10 AM – 5 PM

We are committed to ensuring a smooth experience for our patients and thank you for choosing ConsultHomeo.com for your healthcare needs.